Little Arrow

Covid-19 Concerns

UPDATED 8/13/2020

 

COVID-19 Concerns

Little Arrow Outdoor Resort is a novelty in lodging properties amongst this Coronavirus world which necessitates a bit of change in how we conduct business while still offering luxurious accommodations and camping. With stand alone accommodations, and “invisible” check-ins, Little Arrow can help you relish your distance! 

It is our sincere hope that you will still feel comfortable visiting, as we welcome you to view Little Arrow Outdoor Resort as an oasis in the feeling of distance in your urban life.

Here’s what makes us stand apart and what makes our resort a welcome respite:

  1. Our resort is situated amongst 50 acres. We are not a high rise hotel with elevators and there is no congregating area at check in.
  2. We have instituted “invisible” check-ins, so there is no need to come into contact with anyone before accessing your accommodation or RV Site.
  3. Each accommodation and RV Site is accessible via “Drive to your Door” as you are assured of “bee-lining” to your accommodation/site, quickly, efficiently, and with zero contact.
  4. Our housekeeping staff is trained in the latest sanitation methods particularly concentration on hard surfaces. 

Our entire team at Little Arrow Outdoor Resort is following the recommended health guidelines provided by the CDC.

If you have any further questions about your upcoming stay, please don’t hesitate to give us a call at 865-448-6363.

 

New Policies

If you, or someone that you have been in close contact with, tests positive for COVID-19, due to CDC guidelines you are to quarantine for 14 days with no travel. If this is the case, and you have a reservation at Little Arrow Outdoor Resort, we are offering a few options for you:

  • We can give you a credit voucher* for the amount that you have paid towards your reservation to use during a future stay

  • We can reschedule your reservation to a later date*

  • Forfeit your deposit

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

*Credit vouchers are rescheduling options are good for up to 1 year from your original reservation date

 

Updated Check-In Policy

Effective immediately, we have instituted an “Invisible” Check-In.

  • RV SITES
    • Upon your arrival, we will be placing a packet of information for each guest’s reservation in a basket outside of our store. This will include:
      • Our Guest Policies sheet
      • Car tag
      • Registration Information (please return to our Key Drop Box outside our store once you have filled it out)
      • The name of your RV Site
  • ACCOMMODATIONS
    • Upon your arrival, you will find your accommodation unlocked with a key and packet waiting for you. The packet includes:
      • Our Guest Policies sheet
      • Car tag
      • Registration Information (please return to our Key Drop Box outside our store once you have filled it out)
        •  

Once you have arrived, simply follow the property signs to your clearly marked accommodation/RV Site.

 

Travel Information

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. The well-being of our guests and employees is of the utmost importance!

 

Little Arrow’s Cleanliness

We routinely uphold our company’s standards for hygiene and cleanliness. Our team takes these additional steps to thoroughly sanitize surfaces and promote the safest environment possible for our guests and employees:

  • On a daily basis, our team works diligently to make sure that our property, including our accommodations and common areas meet the latest guidance on hygiene and cleanliness.
  • Our property and accommodation measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand-washing, hygiene and cleaning product specifications to guest room and common area cleaning.

Specific steps Little Arrow Outdoor Resort is taking include:

  1. Awareness: Little Arrow employees – and their own health, safety, and knowledge – are essential to an effective cleaning program.
  2. Hand Hygiene: Proper and frequent hand-washing is vital to help combat the spread of viruses. Our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
  3. Up-To-Date Information: Little Arrow Outdoor Resort is on standby 24/7 to support and coordinate with local and regional authorities.

 

 

New Updates

While we are embracing new standards to ensure your safety and comfort, we will still ensure you have a restorative, inspiring stay, and we will still welcome you (from a safe distance for now) in the warm, Little Arrow hospitable way!

Updates to Amenities at Little Arrow Outdoor Resort

  • We will be re-opening all of our amenities including the store, coffee lounge, and playground on Friday, May 1st.
  • We are encouraging guests with a bathroom in their RV, or camper to continue practicing good social distancing by using their own bathroom.
  • Due to the local health department, there can only be 30 people in the pool / pool area at one time. We will be placing restrictions on pool use for guests while still allowing enjoyment.
  • We have a new, awesome hiking trail on property! Townsend also has an amazing green way trail in town that great for biking, walking, running, and hiking – all essential activities!

We will be calling you upon your arrival to check you in over the phone rather than in person. Check-ins will now only be done over the phone!

 

As a reminder, you can purchase ice and firewood 24/7 right outside our store by dropping your money in the honesty policy deposit box.

 

As always, we look forward to having you stay with us at Little Arrow Outdoor Resort!

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118 stables drive townsend, tennessee +1 865.448.6363

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